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Q: How do I place an order?
A: First, click on the product image or product name to view the item details.
Add items to your order by entering the quantity you wish to purchase into the quantity box and then
click on the Add to Cart button on the page. Once you are ready to checkout you can click on the check
out now button which will take you to a sign in page. You can sign in if you already have an account or
sign up for an account. After the sign in page you will need to fill out several forms with billing,
shipping, and payment information. Click place order at the bottom of the screen and a confirmation page
will display your transaction summary. You may choose to print this for your records. A confirmation email
will also be sent promptly.
Orders can also be placed by calling 800-511-2598
Q: Can I make a purchase by phone?
A: Purchases can be made by calling 800-511-2598. Please leave a message if there is no answer,
you will be called back within 24 hours.
Q: Can I make a purchase online?
A: Any purchase can be made online twenty-four hours a day.
Q: Is the information I give you secure?
A: All orders are secure. Orders are encrypted with Secure Sockets Layer technology or (SSL).
Credit card numbers, name, and all other personal information are encrypted so that it cannot be read over the internet.
If you prefer not to order online, you can place your order by phone at 800-511-2598.
Q: How do I pay for my purchase?
A: Visa, MasterCard, American Express, and Discover are all accepted forms of payment.
Q: Do you charge taxes?
A: Taxes are calculated for each shipping address total based on the state to which the item is shipped.
Applicable taxes will only be added to items being shipped to the following states: FL.
Q: What do you charge for shipping?
A: Currently all shipping is free!
Q: When will I be billed for my order?
A: Billing is immediate and occurs at the time of purchase.
Q: Can I purchase items for delivery outside the continental U. S.?
A: Purchases can only be delivered to Hawaii, Alaska, and Puerto Rico outside the continental U.S.
Q: How long will it take to receive my order?
A: All orders are shipped UPS Ground.
Shipping times may vary depending on where the purchase is shipped. Normal UPS delivery times are used once the order is shipped.
All orders are processed within 72 hours of receipt unless the product or product purchased are out of stock or the timeframe
encompasses a Saturday, Sunday or Holiday. It may take up to 3 to 4 weeks for you to receive your order. Backorders may take up
to 6 to 8 weeks. If you need your purchase sooner we offer express rates.
Tracking numbers can be provided if needed.
Q: Why does it take so long to fill my order?
A: It can take 2 working days for the warehouse to process paperwork and pack the items.
Q: How do I find out my order status?
A: Order status can be requested by email or phone.
To request order status via email use the following email address: info@tablewareexclusives.com
To request order status via phone you can call the following phone number: 800-511-2598
Please note that tracking numbers are not available until the item has shipped.
Q: Can you tell me the availability of an item?
A: All items are normally stocked. If you need a certain item by a specific date please call or email us at info@tablewareexclusives.com or 800-511-2598.
Q: Can I order just 1 item?
A: You can call or email us if our website does not allow you to automatically order a single item.
Q: What is your return policy?
A: A return authorization must be obtained by Tableware Exclusives LLC. Customer Service Department. NO EXCEPTION WILL BE MADE TO THIS RULE. Returned merchandise not authorized will be returned at the customer’s expense.
Tableware Exclusives, LLC (or its manufacturers) will not accept responsibility for any charges incurred by refusing an unauthorized shipment.
Authorized returns must be sent prepaid and are subject to 25% restocking charge unless the merchandise is defective or has been shipped incorrectly.
Returns can be mailed to the following address:
Tableware Exclusives
7025 County Road 46A
Suite 1071 #353
Lake Mary, FL 32746
It is the customers responsibility to pack unused returns properly and in original cartons so that all goods arrive undamaged. In the event of breakage due to inadequate return packing, no credit will be issued.
All correspondence must be directed to Tableware Exclusives. Corby Hall and Steelite do not accept returns for items purchased through Tableware Exclusives.
Q: How do I exchange an item?
A:An exchange authorization must be obtained by Tableware Exclusives LLC. Customer Service Department. NO EXCEPTION WILL BE MADE TO THIS RULE. Returned merchandise not authorized will be returned at
the customer’s expense. Tableware Exclusives, LLC (or its manufacturers) will not accept responsibility for any charges incurred by refusing an unauthorized shipment.
Exchanges can be mailed to the following address:
Tableware Exclusives
7025 County Road 46A
Suite 1071 #353
Lake Mary, FL 32746
It is the customers responsibility to pack unused exchanges properly and in original cartons so that all goods arrive undamaged. In the event of breakage due to inadequate return packing, no credit will be issued.
All correspondence must be directed to Tableware Exclusives. Corby Hall and Steelite do not accept returns for items purchased through Tableware Exclusives.
Q: What if I receive a damaged item?
A: If there is a defective item that needs replacing or an item has been broken during shipment, please contact us within 30 days.
Damaged items can be mailed to the following address:
Tableware Exclusives
7025 County Road 46A
Suite 1071 #353
Lake Mary, FL 32746
After careful inspection, if the item (s) returned to us are confirmed to be defective or an incorrect item, we will immediately issue a replacement and refund your return shipping.
All correspondence must be directed to Tableware Exclusives. Corby Hall and Steelite do not accept returns for items purchased through Tableware Exclusives.
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