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Operating Policies
Customer Service
Tableware Exclusives is committed to ensuring that every customer who visits our site has a satisfying experience. We are dedicated to providing our customers with a superior level of service. All orders will be confirmed with a return e-mail within 24 hours of receipt if you provide your e-mail address when placing your order. All inquiries directed to TablewareExclusives.com will be handled in the most expedient manner available by our knowledgeable and customer-focused staff. E-mail us or call us at 407-804-9947, or Toll-Free at 800-511-2598, 9:00am to 5:00pm (EDT) weekdays. Our Guarantee
We guarantee against any and all manufacturer defects. Although it is extremely rare, if your purchase has any defects, please return any new, unused item within 30 days of purchase for an exchange.Return Policy
If there is a defective item that needs replacing or an item has been broken during shipment, please contact us within 30 days. We will arrange return shipping.
All correspondence must be directed to Tableware Exclusives. Corby Hall and Steelite do not accept returns for items purchased through Tableware Exclusives.
Terms and Conditions
A return or exchange authorization must be obtained by the Tableware Exclusives, LLC Customer Service Department. NO EXCEPTION WILL BE MADE TO THIS RULE. Returned merchandise not authorized will be returned at the customer's expense. Tableware Exclusives, LLC (or its manufacturers) will not accept responsibility for any charges incurred by refusing an unauthorized shipment. Authorized returns must be sent prepaid and are subject to 25% restocking charge unless the merchandise is defective or has been shipped incorrectly. It is the customer's responsibility to pack unused returns properly and in original cartons so that all goods arrive undamaged. In the event of breakage due to inadequate return packing, no credit will be issued.
After careful inspection, if the item(s) returned to us are confirmed to be defective or an incorrect item, we will immediately issue a replacement and refund your return shipping.
Free Delivery
Free standard shipping is included on all orders shipped within the continental United States. Most orders are shipped UPS Ground service. Express service is available upon request for an additional fee. All orders are processed within 72 hours of receipt unless the product or products purchased are out of stock or the timeframe encompasses a Saturday, Sunday or Holiday. We do not ship internationally.
It may take up to 3 to 4 weeks for you to receive your order. Backorders may take up to 6 to 8 weeks. To insure quality packing and safe shipment, certain orders may be split and shipped separately.
Payment
We accept Visa, MasterCard, American Express and Discover. If you need assistance, call us at 407-804-9947, or Toll-Free at 800-511-2598.
Secured Ordering
All orders placed through our web site are protected by our Secured Socket Layer (SSL) technology. This means that unauthorized parties cannot read any of your personal information, including name, address, and credit card number, as it is transmitted to us. Tableware Exclusives, LLC maintains a GeoCerts Site Certificate.
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